Refund policy

RETURNS & REFUNDS AT A GLANCE

✓ EU Customers: 14-day return window
✓ International Customers: 30-day return window
✓ Condition Required: Unworn, unwashed, original tags attached
✓ Restocking Fee: 10% applies to all returns
✓ Return Shipping: Customer's responsibility
✓ Refund Timeline: 5-10 business days after inspection

RETURN ELIGIBILITY

All returns must meet these conditions:

Items must be unworn, unwashed, and in original condition
All original tags must be attached
Items must be returned in original packaging when possible
Proof of purchase required

Return Windows:

EU Customers (RPB Apparel): 14 days from delivery date
International Customers: 30 days from delivery date

HOW TO INITIATE A RETURN

EU Customers:
Contact us at info@ramonspetboutique.com within your 14-day window with your order number and reason for return. We'll provide return instructions and address.

International Customers:
Email ramondropshipping63@gmail.com within 30 days with your order number. We'll coordinate the return process with you.

REFUND CALCULATION

Your refund will be calculated as follows:

Original Product Price
− Return Shipping Cost (your responsibility)
− 10% Restocking Fee
= Your Refund Amount

If the returned item shows signs of use beyond what is necessary to assess its nature, characteristics, and functioning, we reserve the right to deduct an additional amount reflecting the diminished value of the item from your refund.

Refunds are issued to your original payment method within 5-10 business days after we receive and inspect your return.

EXCHANGES

We offer exchanges for different sizes, colors, or styles within the same return timeframes:

EU customers: 14 days from delivery
International customers: 30 days from delivery

Exchange Process:

Contact us using the return email addresses above
Specify which item you'd like to exchange for
We'll verify availability and provide exchange instructions
The 10% restocking fee is waived for direct exchanges
You pay return shipping; we cover shipping for the replacement item

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item:

Contact us within 7 days of delivery at info@ramonspetboutique.com
Include your order number and photos of the damaged item or incorrect product
We'll send a replacement at no cost to you
You do not need to return the damaged or incorrect item

No restocking fee or return shipping charges apply to damaged/incorrect items.

MADE-TO-ORDER ITEMS (RPB APPAREL)

Please note that RPB branded apparel is made-to-order with a production time of 3-5 business days plus 1-2 days quality inspection. Total delivery time:

Europe: 9-17 business days from order
International: 13-27 business days from order

All standard return conditions apply once you receive your made-to-order item.