Right of Withdrawal

Under EU consumer protection law (Directive 2023/2673), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason and without penalty.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, log in to your customer account using your order email address. You will receive a one-time access code — no password required. Once logged in, locate your order and submit a return or cancellation request before the 14-day period expires. A confirmation will be sent to you automatically upon submission.

Withdrawal requests submitted by any other means, including email, live chat, or social media, will not be accepted as valid withdrawal notices under this policy.

Return of Goods

Once you have submitted a valid withdrawal notice, you must return the goods to us within 14 days of that notification.

Return shipping costs are your sole responsibility.
We strongly recommend using a trackable shipping service.
Items must be returned in their original condition, with original packaging and tags intact.
We document the condition of all items prior to shipment. Returned goods will be inspected against this pre-shipment record upon receipt.
Any customs fees or import duties on the return shipment are your responsibility.
You must include a copy of your withdrawal confirmation email inside the return parcel.